Privacy Policy
Last updated: 14th April 2025

Lunar Glow Mobile Whitening ("we", "us", or "our") is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website at www.glowmobilewhitening.com.au (the "Site").

1. What Information We Collect

We may collect the following types of personal information:

  • Contact Details – name, email address, phone number, residential or service address

  • Appointment Information – booking details, preferred times, and location

  • Health Information – relevant information you voluntarily provide relating to your dental health or suitability for teeth whitening (collected with your consent)

  • Payment Information – credit/debit card details or other billing information

  • Device & Website Usage Data – IP address, browser type, device information, pages visited, and time spent on our Site (collected via cookies and analytics tools)

2. How We Collect Information

We collect personal information through:

  • Online booking forms

  • Phone calls, emails, or direct messages

  • In-person consultations

  • Our website and analytics tools (e.g. Google Analytics)

  • Customer feedback or surveys

3. Why We Collect Your Information

We collect your information to:

  • Schedule and provide mobile teeth whitening services

  • Communicate appointment details and updates

  • Assess treatment suitability

  • Process payments and issue receipts

  • Improve our services, customer experience, and website

  • Comply with legal and regulatory obligations

4. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose it to:

  • Our employees, contractors, or service providers (e.g., payment processors, booking platforms)

  • Healthcare professionals (with your consent)

  • Government or regulatory bodies where required by law

  • Our insurance or legal representatives in case of a claim or dispute

5. Storage and Security

We take reasonable steps to ensure your information is protected from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

  • Secure storage systems

  • Password-protected databases

  • Use of trusted third-party service providers

6. Access and Correction

You have the right to access and request correction of your personal information. To do so, please contact us using the details below. We will respond within a reasonable time.

7. Cookies and Analytics

Our Site uses cookies and similar technologies to improve user experience and collect usage data. You may choose to disable cookies through your browser settings, but this may affect functionality.

8. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions, concerns, or would like to make a complaint about how your personal information has been handled, please contact us:

Lunar Glow Mobile Whitening
Email: info@lunarglow.au 

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.